Policies

Order Policy

Online form submissions do not guarantee order placement until confirmation and payment are made. Forms are just requests, 2+ weeks are recommended to send in requests as custom orders take time to plan out. 

Order is not submitted until payment is made. Full payment is due one week prior to pick up date. We are a small batch bakery working on an order based and buying supplies as needed. 

Orders in the future require a 25% deposit to hold your date as our weekends fill up quickly. 25% holds your spot and full payment is required one week before. 

Orders that have been placed and fail to fulfill payment within the required timeframe to prepare prep will be cancelled. 

 

Allergens

Vegan Items

Daisy Fox Bakery's Vegan Meaning: We label items "Vegan Friendly" or "Plant-Based" that do not contain dairy, eggs, honey, or gelatin

By ordering any vegan-friendly items you are aware they may come into contact with animal products (milk/egg) we do our best in understanding current vegan diet restrictions and recommend reading or requesting ingredient lists before ordering if any concern.

Allergen Notice on all items

By ordering any items you understand they may come into contact with all allergens. Main allergens in the bakery: egg, milk, wheat (flour), soy, peanuts, tree nuts (more allergens may be present that are not listed) *** Almost all items in the bakery contain wheat or soy product

Guarantee / Disclaimer 

  • We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your dessert, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make the necessary changes right away. 

  • Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert dessert decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for an exact duplication of the work done by other cake decorators.

 

Refunds - General

  • Due to being a small shop, we can only take so many orders per day. All cancelations and changes are required 7 days prior to the date of pick up for a full refund.

    • Full Refund: canceled 7 days before date or if the order hasn't been prepped

    • 50% Refund: canceled week of the order (if no prep has started, get a full refund)​​

    • No Refund: on orders that have been fully prepared, see exceptions before.​
      • HOLIDAYS: Orders during holidays (Valentines, Easter, Halloween, Christmas, etc.) are subject to a 50% refund only regardless of whether they have been prepped due to having spot reserved and declining new orders once filled.​ 

  • Covid Cancelation: Please contact us to better assist

Custom Cake/Cookies Refunds

* or other custom items

  • Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders

  • Once you or a designated party has picked up an order, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after exiting the bakery. In some instances, you may bring the cake back in for design adjustments but this is an additional charge if the cake has left the bakery.

  • All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up, or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with the refund policies.

  • Cake flavor and texture are subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Daisy Fox Bakery. Please understand that we cannot issue refunds for cakes that have already been completely eaten.

    • The following scenario is the only instance when we will provide a refund:

      •  If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). You must have the receipt so we can find your transaction. NOTE: If we give you a refund, you CANNOT keep the cake. You can only get a refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.